FAQ

CAN’T FIND WHAT YOU’RE LOOKING FOR?SEND US AN EMAIL

I’VE RECEIVED A FAULTY ITEM, WHAT SHOULD I DO?

We want to sort out any issues with faulty items straightaway.

As soon as you discover a fault, please contact us on one of the options below with:

  • The order number
  • The faulty item’s name and number
  • A description of the fault

I’VE RECEIVED AN INCORRECT ITEM IN MY ORDER, WHAT DO I DO?

We want to sort out any issues with incorrect items straight away. If one of the items you received isn’t what you ordered, please send it back to us and we’ll refund you as soon as it’s arrived back.

If you still want the order and they’re still in stock, please order them through our website as normal.

HOW CAN I PAY FOR MY ORDER?

You can use any of the payment types listed below to pay for your order. We take your security very seriously, therefore your details are safe with us.

WHAT SHOULD I DO IF MY ORDER HASN’T BEEN DELIVERED YET?

Your estimated delivery date is in your Order Confirmation email – please allow until this date for your order to arrive.

You’ll be able to get the latest updates on your order by clicking the tracking link in your shipping confirmation email. Alternatively, you can log into ‘My Account’ or click ‘Track This Order’.

Your tracking link will be able to provide up to date information on the status of your order.